Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your product must be in its original container and be at least half full. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@skin64.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@skin64.com.

Damages and issues

We are not responsible for any damage, defect, material difference, or loss of orders delivered to a forwarding company. We will not offer replacements or refunds for orders that have been delivered to a forwarding company.

If a package is lost or damaged after being received by the freight forwarder, it is the freight forwarder's responsibility; please get in touch with them directly.

 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

All returns must be received at our facility within 2 weeks of the return label emailed. Otherwise, we will not be able to authorize the full refund or send out another return label. Any Rewards points associated with returned items will be deducted from your points total and will no longer be available for redemption. 

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

We monitor return and refund activity and reserve the right to limit or refuse a return or charge a return processing fee if we find that our policies have been abused. Any finding of abuse of our policies shall be in our sole discretion and is not appealable.